NEWS AND CASE STUDIES

InnEdCO – Innovative Education Colorado – Keystone 2018

By Brett

iSupportU was in attendance at this years InnEdCO in Keystone Colorado and got to meet with some of Colorado’s outstanding educational influencers.  Google was once again the main focus.  Google has invested heavily in today’s youth, empowering our educators by providing some of the industries best educational tools.  This is one of the many reasons we are proud to be Google G Suite/Chrome providers, integrators and consultants. If you are in the education sector please consider attending this conference in 2019.  Technology, while used in the right ways, can enhance a students learning experience and increase engagement.  The market offers…

Helping G Suite customers stay secure with new proactive phishing protections and management controls

By Brett

Security tools are only effective at stopping threats if they are deployed and managed at scale, but getting everyone in your organization to adopt these tools ultimately hinges on how easy they are to use. It’s for this reason that G Suite has always aimed to give IT admins simpler ways to manage access, control devices, ensure compliance and keep data secure. Today we announced more than 20 updates to deepen and expand Google Cloud customers’ control over their security. Many of these features will be turned on by default for G Suite so that you can be sure the right protections…

Manage company voicemails with Google Apps

By Brett

If your business is anything like ours, voicemail matters. We’d love to answer every phone call, but sometimes people call during off hours or while we’re on the phone with someone else. Traditional voicemail systems suck, however. Using the phone to access an inbox is a terrible form of human-machine interaction, especially if you’re used to the quickness of email. I don’t want to “press 1 to hear new messages”; I want the messages to appear in front of me. Enter Google Voice. This amazing web app, part of the Google Apps suite of online software, manages our voicemail for…

How to be a Techie Environmentalist

By Brett

The average person buys a new computer once every 3 years.  That same average person buys a new cell phone once every 18 months.  This begs the question:  How can you be a techie environmentalist in our modern world? Here at iSupportU, we have been looking closely at this problem for quite a few years.  Here are a few ways you can do your part to lower your impact on the world’s fastest-growing residential waste stream and hug some virtual trees: Get it fixed:  Things break.  Gravity is quite effective and electronics are delicate.  That’s a dangerous combination.  People also…

Wired vs Wireless in Business: Why You Should Still Wire Up Your Office for Data

By Brett

The way we access our information is rapidly changing. Remember dial-up internet? Since then, the web and our methods of staying connected have completely changed. The latest trends in connectivity cut all ties, both literal and figurative, with the wired web of the past. Just because something is new and popular, doesn’t mean it’s implementing best practices and is optimized for network security. So, should you wire your office up for data or transfer your network to wireless? Let’s dive into the pros and cons of wired vs. wireless connectivity in business and why wired wins. Wireless Connection: Benefits The…

The Cloud: Security & Compliance

By Brett

iSupportU’s Business IT Services department includes assisting clients with the cloud and all that cloud computing entails. We strongly support the benefits and features of the cloud which include better security for businesses. As our partner, VirTerrus helps iSupportU to work with clients in creating a safe and cohesive work environment.  Companies today rely on data, and ensuring that data is safe and secure is key. Any interruption to connections, business information, access, or software costs money. Virtual platforms provide enterprise grade data and system access that was not previously cost effective. Social Engineering & Network Penetration Attempts More sophisticated…

SaneSolutionsByDru.com, Our Latest Website

By Brett

Working with Dru of SaneSolutionsByDru.com was a real treat. She enjoyed it too. Here’s what she had to say about us: “I recently worked with Justin Pot and Erin O’Brien at iSupportU to create a new website; my current website was outdated and I was unable to make changes to it myself. The new site is fantastic and easy to use BUT the best part of working with Justin and Erin was their attention to detail, enthusiasm for the project and patience with me while I decided what I wanted and pulled all the pieces together. They agreed to work…

Case Study: North American Property Services Inc. and Google Apps

By Brett

iSupportU provides business IT support, web site design and computer repair services to clients in Colorado. We began working with North American Property Services (NAPS) in 2010 to provide basic desktop support for their Windows-based environment.  NAPS provides a wide range of facility management services with a special focus on janitorial services to clients all across the United States. NAPS was looking to increase the efficiency of their operations as they increased their staff and took on new contracts.  Their existing Windows environment experienced too much downtime for their operations.  They were also looking to move away from the high…

Hard Drive Signal Mirrors

By Brett

At iSupportU, we do lots of Data Recovery.  When a hard drive fails, we wonder what we can make out of it.  Then the following thought occurred to us: When you go into the back-country, it’s important to bring emergency equipment.  One of the simplest and most effective back-country safety devices is a signal mirror.  Here at iSupportU, we all have a background in backpacking as well as IT.  We realized one day that hard drive platters make excellent signal mirrors.  Not only are you doing your part to keep them out of the landfill, you are also getting an…

How Often Should You Upgrade Your Smartphone?

By Brett

Nowadays, the smartphone serves so many functions for both personal and business needs that it’s hard not to become dependent on one to navigate through life. Sometimes this dependence becomes an issue, though, as technology advances so quickly that it can be hard to keep up with new systems and devices. When your smartphone becomes antiquated, you’ll find applications crashing more often, software updates won’t be compatible with your system, and you may not even be able to download new applications. So the question is, how often do you need to upgrade your smartphone? Even though millions of Americans stormed…